Saturday, June 24, 2017 - 09:00 to 11:00
OncoCall: analyzing the outcomes of the oncology telephone patient assistance
Hospital Puerta del Hierro in Madrid, Spain, implemented in November 2011 a new service that aims to aid the patients of the oncology service with their doubts during their treatments through the use of a centralized call center. This service was created with the aim of provide a more personalized patient attention as well as to try to reduce the number of re-entries in the hospital in the emergencies. The aim of this paper is to present the main result of the analysis of the data produced by their call service in order to verify if the objectives were fulfilled as well as to gather what improvements can be done.
Ernestina Menasalvas's picture
Ernestina Menasalvas
Consuelo Gonzalo's picture
Consuelo Gonzalo
Universidad Politécnica de Madrid (SP)
Juan Manuel Tunas's picture
Juan Manuel Tunas
Universidad Politécnica de Madrid
Alejandro Rodriguez Gonzalez's picture
Alejandro Rodriguez Gonzalez
Mariano Provencio's picture
Mariano Provencio
Cristina Gonzalez de Pedro's picture
Cristina Gonzalez de Pedro
Marta Mendez's picture
Marta Mendez
Olga Zaretskaia's picture
Olga Zaretskaia
Juan Luis Cruz's picture
Juan Luis Cruz
Jesus Rey's picture
Jesus Rey
Consuelo Parejo's picture
Consuelo Parejo